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FREQUENTLY ASKED QUESTIONS
Door Sizes & Frame Information Door Treatment Information FAQ Delivery Information Privacy Policy
  • Q. 1A) I need to reduce my door to suit the opening I have, how much can I take off the door?
    (A) On external doors we recommend that no more than 6mm be removed from any given edge. 'Cot    swold Colection' of EXTERNAL DOORS ONLY can be trimmed up to 12mm each edge.
    Sometimes door openings are a non standard size e.g. 31 1/2 x 78. We would advise that you purchase an 80” x 32” door and reduce the height rather
    than the width, as there is more width to the bottom rail than the door stiles. However removing more than 6mm from either the height or width will invalidate the guarantee.
    On internal doors, we recommend no more than 3-6mm be removed from any edge    . 'Deanta Collection' ONLY can be reduced by 16mm each side (15mm for Fire Doors) please check for top and bottom trimmimg.
    As with the external door, if a greater amount requires removal from the height of a door it should be taken from the bottom rail, but will invalidate the guarantee.
  • Q. 1B) I need to reduce my sidelight to suit the opening I have, how much can I take off ?
    (A) Between 6 to 60mm can be removed from each edge of the sidelight - please enquire. (Cotswold range of sidelights can be trimmed up to 60mm on width + 50mm bottom only)
    .
  • Q.2A) Is the glass in the glazed doors toughened safety glass?
    A) Yes all glass in our glazed doors is toughened to BS6206 (A) or BS EN 12150 safety standards.
  • Q. 2B) I have broken a piece of glass, can you supply a replacement piece? (applies to all internal doors we supply)
    (A) These doors are of cassette construction therefore they are built around the glass and there are no loose beads.
    All our doors are fitted with toughened safety glass to BS6206, so very unlikely to break on impact. We do not have replacement glass. If the customer wants to re-glaze, they would need to router the mould off one side of the glazing aperture, remove the broken glass, put new glass in and acquire new loose beading to re-glaze the door.
  • Q. 3) The label on the door states that I cannot use wax, polishes, varnish or oils, why not?
    (A) When we manufacture a door it has a controlled moisture content, the above mentioned treatments will not seal the moisture content into the door, therefore allowing moisture ingress or loss to occur causing the door to either swell or shrink. Only a fully paint finish (primer, undercoat, gloss) or high performance wood treatment should be used. Please     see 'Door Treatment Information' on the blue button at the top of this page. Addendum: Some ranges will accept Osmo Door Oil - please enquire.
  • Q. 4) What is the U-Value of a specific external door?
    A) Certified U-Values are available for the majority of XL Joinery Doorsets. These U-Values have been determined by     Chiltern Dynamics, an independent UKAS accredited testing laboratory. External doors sold separately are available with indicative U-Values only. These indicative U-Values are based upon information from BRE 443 2006 Edition: Conventions for U-Value Calculations, produced by the Building Research Establishment Limited.
  • Q. 5) The glazing bars on my doors are out of line, not square, what can I do?
    A) The glazing bars are usually out of line due to the movement in transit.
  • The vertical and horizontal glazing bars can sometimes be tapped back into position.
    If the customer is not happy and does not want to attempt this, they need to raise a complaint with the store where they purchased the door.
  • Q. 6) Can you tell what the fire rating is for my door?
    (A) The fire doors (FD30) sold by Doors of Distinction all have a half hour fire rating when fitted with intumescent strip, none of our standard internal or external doors have a fire rating.
  • Q. 7) What wood (species) is the door made up of?
  • External doors have an engineered hardwood core with various over veneers as described below
  • Internal doors described as solid core have either an engineered timber core or or a joinery quality medium density fibreboard core with various over veneers as described below
  • Hardwood: Meranti / Durian / Menkulang / Melunak
  • Clear & Knotty Pine: Radiata / Elliotti / Patula
  • Oak: American White Oak
  • Walnut: American Black Walnut
  • White Primed Standard Core: Moulded doors - Multi cell or spacer pad construction for light duty use, pressed hardboard skin, actual core construction may vary, softwood lipping’s and lock block to one side of the door
  • White Primed Semi Solid Core - XL Joinery doors ie 'COtswold Collection' Multi cell or spacer pad construction with extra timbers to provide more stability, actual core construction may vary, pressed hardboard skin, softwood stiles and rails and lock blocks on both sides of the door
  • White Primed Semi Solid Core: Premdor doors ie 'Purbeck Collections' Moulded doors; Multi cell or spacer pad construction with with vertical particle board to side stiles to provide more stability, actual core construction may vary, pressed hardboard skin, softwood stiles and rails and lock blocks on both sides of the door
  • White Primed Solid Core: Particle Board, MDF or Pine Core, actual core construction will vary according to manufacturer, with pressed hardboard skin.
  • Q. 8) Why are the doors made up of an engineered construction?
    (A) This is in the interest of continual improvement, efficiency and environmental awareness.
  • Q.9) What is the difference between a door with Dowelled construction to that of a door with M&T construction?
    (A) Our Dowelled Hardwood doors are manufactured from kiln dried timber and are jointed using fluted dowels and modern adhesives.
    Our Mortice & Tenon doors are manufactured from select kiln dried hardwoods, and are constructed using traditional     Mortice & Tenon joints and modern adhesives. This ensures that the doors are constructed to the very highest standard.
  • The panels are set in waterproof mastic ensuring that the highest level of weatherproofing is achieved.
Suppliers of Quality Doors - Please Click on Logo for the Manufacturer's Ranges
LPD inside doors Xl Joinery for Inside and outside doors Deanta Doors Mendes doors JBK resientioal Inside Doors