ORDERS DELIVERED BY OUR OWN TRANSPORT:
Deliveries are ground floor only and to level sites. Please check first that you have the correct size and design of door as per your Invoice and that there are no damages to any of the packaging before signing as 'received in good condition'.
Remove the protective packaging and inform us within 72 hours of any visual defects, the doors should then have a protective treatment applied once unwrapped (see 'EXTERNAL DOOR CARE' and 'INTERNAL DOOR CARE' below)
ORDERS DELIVERED BY CARRIER:
Please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods in good condition, once you have signed for same, the carriers or ourselves cannot be responsible for complaints on condition or shortages after this event. It is not acceptable to sign ‘unchecked’. Any defects must be notified to ourselves at firstname.lastname@example.org within 72 hours of Goods received.
No claims of damage will be considered after this date.
HEALTH & SAFETY:
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons. If this is not adhered to, we will need to re-deliver the order, which will unfortunately involve additional costs.
In the case of collection by customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport. Cheques will be subject to 7 working days clearance.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER:
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME etc. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS -
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products.
In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.
Doors should be kept dry and stored horizontally on a flat surface or three bearers. Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an imbalance of moisture content in the kiln-dried timber components of the door. This can lead to problems with the door at a later date.
Doors are sold as individual items and timber is a living product. Please enquire if doors are required as pairs, an additional charge for labour time involved for the matching of veneers, will be applicable if it is possible to accommodate the request. Remember that wood has many variations in grain pattern and colour variance and these cannot be accepted as a reason for exchange or rejection. All our doors are manufactured from timber which is from natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment,
natural movement or distortion such as swelling, warping or splitting can and will occur. We take great care in supplying quality doors, but once the door leaves our premises, we obviously have no control over the conditions to which they are exposed and therefore no liability will be accepted where any problems arise from moisture ingress.
EXTERNAL DOOR CARE:
To validate your warranty and preserve the appearance of all external doors and to give long and trouble-free service, our recommended treatment must be used on all our External Doors, which is a minimum of: 2 coats of ‘Sikkens HLS’ base coat and at least 3 coats of ‘Sikkens Filter 7’ top coat.
It is of paramount importance that all external doors are completely sealed from moisture ingress before exposure to the elements. Remember; there is moisture in the air, and as soon as you unwrap your door it is exposed, even if it is inside your garage or home, so treatment must be applied as soon as the door is out of it's protective wrapper.
If a door is fitted before any treatment or protection, it will be ruined within a few hours when exposed to the elements. All timber doors must be finished in accordance with BRITISH STANDARD CODE OF PRACTICE. BSS 8000 PART 5 1990 Each finishing coat must be applied to all four edges, to both faces, inside all cut outs for locks, letter plates and hinges, inside all glazing rebates and around beading. Pay careful attention to all
exposed end grain including tops and bottom stiles and the fielding of raised and fielded panels. These finishing applications must be made strictly in accordance with manufacturers instructions.
WATER BASED PRODUCTS OR CLEAR VARNISHING are NOT SUITABLE for Exterior doors, they must have some colour pigment to protect them from UVB/UVA rays
IF PAINTING YOUR DOOR: Solvent based Aluminium primer for Hardwood must be used, which will seal the natural resin in hardwood that can spoil your finished paintwork.
The same brand of finishing product must be used on all faces and edges of the door as recommended by the manufacturer, and not mixed with a Sikkens treatment to one side and painting to the other.
EXTERNAL DOOR FITTING:
A) Reduce doors to fit equally from both sides, but not excessively, e.g. maximum of 6mm from each side.
B) Seal the door with two coats of treatment before your first fix, then remove the hinges, take off all ironmongery and coat every surface liberally with your top coats, including all the cut outs before refitting.
The number of coats advised by the manufacturer is usually a minimum, it is therefore wise to exceed this if possible.
C) Fully seal glass rebates and backs of glazing beads prior to glazing on models supplied without glass.
D) It is essential due the English climate to apply a bead of clear silicone to the glass where the glass meets the timber, before your final coat of ‘Sikkens Filter 7’
E) Never fit mortice locks etc. at rail joints as this may seriously weaken them, use a minimum of three 4” hinges.
F) Always fit with a suitable weatherboard/bar regardless of frame cill type fitted, to prevent droplets of moisture hanging from the bottom of the door
G) To test the final finish you have applied to the door, spray with water, and if finished with 'Sikkens' products correctly as above, water droplets appear and just run off the door.
H) It is also essential to protect your door from direct sunlight and rain by means of a porch, canopy or similar construction.
This advice is to be read in conjunction with the treatment advice leaflets that will be inside the wrapper of your door.
INTERNAL DOOR CARE:
All Timber Internal doors still require protection from the atmosphere e.g. Central heating/ Kitchen and Bathroom Humidity. Remember; there is moisture in the air, and as soon as you unwrap your door it is exposed, even if it is inside your garage or home, so treatment must be applied as soon as the door is out of it's protective wrapper. Please read the instructions that are supplied with each door inside the wrapper, if by any chance there are no instructions please telephone the Sales Office. Both faces, all 4 edges and any cutouts for hardware must be treated with at least *2 coats of a good quality solvent based treatment such as Sikkens TSI, 3 coats for steamy areas such as kitchens, bathrooms and shower rooms, where a pre-finished door has been purchased, it is only the two face edges that are coated, so all 4 edges will need treatment as well as any cutouts as described above*. Maximum 6mm trimming to each edge for standard doors, but for FD30 fire doors only 3mm to each long edge and bottom edge, no trimming from the top. Waxes or Oils are NOT suitable for Engineered internal doors. But please telephone the sales office if you wish to use OSMO DOOR OIL as this is the only oil suitable solely for use on our 'SOLENT' OR 'COTSWOLD' RANGES ONLY. You will need to speak to one of our sales adisors to establish that your door is from this range BEFORE YOU COMMIT TO USING OSMO DOOR OIL. Do not assume that if the door design you have appears in our website under the named range, that is the door you have purchased. We have many different ranges and suppliers with the same design of door.
If painting your ready primed door you may need to lightly sand the primer, if very smooth, to give a suitable surface for base and top coats. If unprimed, a good quality solvent based Aluminium Primer for Hardwood must be used, which will seal the natural resin in softwood and hardwood that can spoil your finished paintwork. Then a good quality solvent based base coat and top coat must be applied, as recommended by the manufacturer, with a brush (we do not recommend rollers).
IMPORTANT INFORMATION :
The Recommended stain treatment of Sikkens HLS and Filter 7 must be used to validate your guarantee period as stipulated at the bottom of all invoices.
A timber door must not be exposed to extremes of temperature or humidity prior to protection with recommended treatment.
Doors must not be hung or stored in damp or freshly plastered rooms, all new plaster needs at least six weeks drying out period.
All doors need finishing and should be sealed or primed prior to hanging. This advice is to be read in conjunction with the treatment advice leaflets that will be inside the wrapper of your door.
LIMITS OF CONTRACT
No binding contract is created until an order is accepted by the Company and all prior correspondence, oral or otherwise,
are to be regarded as superseded and not forming part of the contract. Prices quoted are subject to revision for errors and omissions at any time.
All invoices must be paid in full within 14 days of stock being allocated, whether in our premises or at suppliers depot. Cheques will be subject to 7 working days clearance.
CANCELLATION OR ALTERATION OF ORDER:
NON FAULTY ITEMS:
Items ordered and confirmed by Deposit on Order are non returnable and non-refundable. We will use our best endeavours to effect alterations required subsequent to placing order, but reserve the right to invoice for full payment of the original specification.
Any deposit paid with order is only refundable at our discretion.
We reserve the right to charge you for collection of non faulty items as per the current carrier charges at the time which may differ from that charged at the time of delivery to you. A cancellation/alteration administrative charge will apply. Any item that is unwrapped or has been damaged or not stored correctly will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our warehouse manager and deemed in perfect condition
In the unlikely event of you receiving faulty goods, please keep all packaging for inspection, and if possible photograph the fault and email email@example.com, with the details and your Invoice number.
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied.
We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need
replacement, our liability shall not exceed the replacement of faulty goods.
We request that cancellation be informed to us in writing by post (recorded delivery recommended) or e-mail to be received by us within the 7 day period following delivery. Special or bespoke made items are exempt. A refund for the goods will be provided within 30 days.
Arranging return of the goods to us, and the cost for this shall be the responsibility of the customer. Should you wish to return the goods via a courier, we would suggest you insure the goods against damage in transit.
All goods to be returned must be suitably packaged. This paragraph is set out as exemptions under The Consumer Protection Regulations 2000 (DSRs)
It is advisable to purchase all the doors you need at the time, as we cannot guarantee a perfect match if extra doors are ordered at a later date. This being due in the main that most items are imported and therefore are purchased from various sources from around the world.
AS WITH ALL BUILDING WORKS, PLEASE ADHERE TO BRITISH STANDARD SPECIFICATION NO.8000 PART 5 1990 WHEN STORING, HANDLING AND FITTING OUR DOORS.
We reserve the right to change these Terms & Conditions without prior notice and the latest version is always available on our website www.doorsofdistinction.co.uk