ORDERS DELIVERED BY OUR OWN TRANSPORT:
Deliveries are ground floor only and to level sites. Please check first that you have the correct size and design of door as per your Invoice and then remove protective packaging in order that you can satisfy yourself that there are no serious visual defects.
ORDERS DELIVERED BY CARRIER:
Please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods in good condition, once you have signed for same, the carriers or ourselves cannot be responsible for complaints on condition or shortages after this event and it is not acceptable to sign ‘unchecked’. Any defects must be notified to ourselves at sales@doorsofdistinction.co.uk within 72 hours of Goods received.
No claims of damage will be considered after this date.
HEALTH & SAFETY:
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons. If this is not adhered to, we will need to re-deliver the order, which will unfortunately involve additional costs.
COLLECTION:
In the case of collection by customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER:
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT GOODS. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.
STORAGE:
Doors should be kept dry and stored horizontally on a flat surface or three bearers or as in the case of Merchants in special purpose made racking.
Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an inbalance of moisture content in the kiln-dried timber components of the door.

TIMBER SPECIFICATIONS:
*Doors are sold as individual items. Please inquire if doors are required as pairs, an additional charge for labour time involved for the matching of same, will be applicable if it is possible to accommodate the request. Remember that wood has many variations in grain pattern and colour variance, these cannot be accepted as a reason for exchange or rejection. All our doors are manufactured from timber which is from natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment, natural movement or distortion such as swelling, warping or splitting can and will occur. We take great care in supplying quality doors, but once the door leaves our premises, we obviously have no control over the conditions to which they are exposed and therefore no liability will be accepted,where any problems arise from moisture ingress.

Please use Recommended stain treatment to validate your guarantee period e.g NO OILS OR WATER BASED PRODUCTS
A timber door must not be exposed to extremes of temperature or humidity prior to protection with recommended treatment.
Doors must not be hung or stored in damp or freshly plastered rooms, all new plaster needs at least six weeks drying out period.
All doors need finishing and should be sealed or primed prior to hanging.

Treatment and care of our Quality doors are available in the door packaging, on our web site and by request

RETURNS & ADDITIONAL INFORMATION:

CANCELLATION OR ALTERATION OF ORDER:
Items ordered and confirmed by Deposit on Order are non returnable and non-refundable. We will use our best endeavors to effect alterations required subsequent to placing order, but reserve the right to invoice for full payment of the original specification.
Any deposit paid with order is only refundable at our discretion
NON FAULTY ITEMS:
We reserve the right to charge you for collection on non faulty items as per the carrier charges, and also charge a re-stocking charge of 20% . Any item that is unwrapped or has been damaged or not stored correctly will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our warehouse manager and deemed in perfect condition
FAULTY ITEMS:
In the unlikely event of you receiving faulty goods, please keep all packaging for inspection, and if possible photograph the fault and email sales@doorsofdistinction.co.uk, with the details and your Invoice number.
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods.
REPEAT ORDERS:
It is a good idea to purchase all the doors you need at the time, as we cannot guarantee a perfect match if extra doors are ordered at a later date. This being due in the main that most items are imported and therefore
are purchased from various sources from around the world.