Doors of Distinction - Terms & Conditions

ORDERS DELIVERED BY OUR OWN TRANSPORT:
Deliveries are ground floor only and to level sites. Please check first that you have the correct size and design of door as per your Invoice and then remove protective packaging in order that you can satisfy yourself that there are no serious visual defects.
ORDERS DELIVERED BY CARRIER:
Please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods in good condition, once you have signed for same, the carriers or ourselves cannot be responsible for complaints on condition or shortages after this event and it is not acceptable to sign ‘unchecked’.
Any defects must be notified to ourselves at sales@doorsofdistinction.co.uk within 72 hours of Goods received. No claims of damage will be considered after this date.

HEALTH & SAFETY:
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons.
If this is not adhered to, we will need to re-deliver the order, which will unfortunantley involve additional
costs.
COLLECTION:
In the case of collection by customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER:
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME etc.AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS -

By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied.We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the repacement of faulty goods.
N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.

STORAGE:
Doors should be kept dry and stored horizontally on a flat surface or three bearers or as in the case of Merchants in special purpose made racking. Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an imbalance of moisture content in the kiln-dried timber components of the door.
TIMBER SPECIFICATIONS:
*Doors are sold as individual items. Please enquire if doors are required as pairs, an additional charge for labour time involved for the matching of same, will be applicable if it is possible to accommodate the request.
Remember that wood has many variations in grain pattern and colour variance, these cannot be accepted as a reason for exchange or rejection. All our doors are manufacured from timber which is from natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment, natural movement or distortion such as swelling, warping or splitting can and will occur.We take great care in supplying quality doors, but once the door leaves our premises, we obviously have no control over the conditions to which they are exposed and therefore no liability will be acepted, where any problems arise from moisture ingress.

EXTERNAL DOOR CARE:
To validate your warranty and preserve the appearance of all external doors and to guarantee long and trouble-free service, it is most important that the recommended treatment is used on all our External Doors, which is:

2 coats of ‘Sikkens HLS’ base coat and at least 3 coats of ‘Sikkens Filter 7’ top coat.

It is of paramount importance that all external doors are completely sealed from moisture ingress before exposure to the elements, remember there is moisture in the air, and as soon as you unwrap your door it is exposed, whether it be inside your garage or home.

Remember if a door is fitted before any treatment or protection, it will be ruined within a few hours when exposed to the elements.
All timber doors must be finished in accordance with BRITISH STANDARD CODE OF PRACTICE.BSS 8000 PART 5 1990
Each finishing coat must be applied to all four edges, to both faces, inside all cut outs for locks, letter plates and hinges, inside all glazing rebates and around beading. Pay careful attention to all exposed end grain including tops and bottom stiles and the fielding of raised and fielded panels. Three finishing applications should be made strictly in accordance with manufacturers instructions.
* WATER BASED PRODUCTS OR CLEAR VARNISHING are not suitable for Exterior doors, they must have some colour pigment to protect them from UVB/UVA rays
* IF PAINTING YOUR DOOR: please use Aluminium primer for Hardwood, which will seal the natural resin in hardwood that can spoil your finished paintwork.

EXTERNAL DOOR FITTING ADVICE:
A) Reduce doors to fit equally from both sides, but not excessively, e.g. maximum of 6mm from each side.
B) Seal the door with two coats of treatment before your first fix, then remove the hinges, take off all ironmongery and coat every surface liberally with your top coats, including all the cut outs before refitting.
The number of coats advised by the manufacturer is usually a minimum, it is therfore wise to exceed this if possible.
C) Fully seal glass rebates and backs of glazing beads prior to glazing on models supplied without glass.
D) Never fit mortice locks etc. at rail joints as this may seriosly weaken them, use a minimum of three 4” hinges.
E) Always fit with suitable weatherboard regardless of frame cill type fitted, to prevent droplets of moisture hanging from the bottom of the door
F) It is also adviseable due the English climate and for further protection from same, to apply a bead of clear silicone to the glass apertures, before your final coat of ‘Sikkens Filter 7’
G) To test the final finish you have put on the door, spray with water, and if finished with 'Sikkens' products correctly as above, water droplets appear and just run off the door.
H) It is also important to protect your door from direct sunlight and rain by means of a porch, canopy or similar construction.

INTERNAL DOOR CARE:
All Timber Internal doors still require protection from the atmoshere e.g. Central heating/ Kitchen and Bathroom Humidity.Please read the instructions that are supplied with each door inside the wrapper, if by any chance there are no instructions please telephone Sales Office.Interior doors require at least 2 coats of interior finish treatment (unless already pre-finished by manufacturer).
* If painting your door, please use Aluminium primer for Hardwood , which will seal the natural resin in hardwood that can spoil your finished paintwork.

IMPORTANT INFORMATION :
Please use Recommended stain treatment to validate your guarantee period
A timber door must not be exposed to extremes of temperature or humidity prior to protection with reccommended treatment.

Doors must not be hung or stored in damp or freshly plastered rooms, all new plaster needs at least six weeks drying out period.

All doors need finishing and should be sealed or primed prior to hanging.

Treatment and care of our Quality doors are available in the door packaging, on request and on our website

RETURNS & ADDITIONAL INFORMATION:

CANCELLATION OR ALTERATION OF ORDER:
Items orderd and confirmed by Deposit on Order are non returnable and non-refunable. We will use our best endeavours to effect alterations required subsequent to placing order, but reserve the right to invoice for full payment of the original specification. Any deposit paid with order is only refundable at our discretion
NON FAULTY ITEMS:

We reserve the right to charge you for collection on non faulty items as per the carrier charges, and also charge
a re-stocking charge of 20%
Any item that is unwrapped or has been damaged or not stored correctly will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our warehouse manager and deemed in perfect condition
FAULTY ITEMS:
In the unlikely event of you receicing faulty goods, please keep all packaging for inspection, and if possible photograph the fault and email sales@doorsofdistinction.co.uk, with the details and your Invoice number.
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied.We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the repacement of faulty goods.
REPEAT ORDERS:
It is a good idea to purchase all the doors you need at the time, as we cannot guarantee a perfect match if extra doors are ordered at a later date. This being due in the main that most items are imported and therefore
are purchased from various sources from around the world.

AS WITH ALL BUILDING WORKS, PLEASE ADHER TO BRITISH STANDARD SPECIFICATION NO.8000 PART 5 1990 WHEN STORING, HANDLING AND FITTING OUR DOORS.

Doors of Distinction - 63 Cobham Rd - Ferndown Industrial Estate - Ferndown - Dorset - BH21 7QF

Tel: - 01202 872211