| ORDERS
DELIVERED BY OUR OWN TRANSPORT:
Deliveries are ground floor only and to level sites.
Please check first that you have the correct size and design of
door as per your Invoice and then remove protective packaging in
order that you can satisfy yourself that there are no serious visual
defects.
ORDERS DELIVERED BY CARRIER:
Please examine doors before the driver leaves, as
you will be asked to sign for the correct amount of goods in good
condition, once you have signed for same, the carriers or ourselves
cannot be responsible for complaints on condition or shortages after
this event and it is not acceptable to sign ‘unchecked’.
Any defects must be notified to ourselves at sales@doorsofdistinction.co.uk
within 72 hours of Goods received. No claims of damage will be considered
after this date.
HEALTH & SAFETY:
Due to the above regulations, when a delivery involves
FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site,
as the handling of same requires two persons.
If this is not adhered to, we will need to re-deliver the order,
which will unfortunantley involve additional costs.
COLLECTION:
In the case of collection by customer from our premises,
goods must be examined before loading, as damage can easily occur
while transporting goods in or on unsuitable transport.
CHECKING GOODS AFTER DELIVERY OR COLLECTION
and BEFORE BOOKING YOUR CARPENTER:
Prior to commencing any work on your doors, please
check for faults: a bow of 4mm along the length of the door shall
be deemed to be within the the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME
etc.AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS
-
By fitting or finishing your door or making alterations
in any way, we shall deem you to have accepted the goods supplied.We
shall not be held responsible for any incidental work or expense
arising out of or because of any defect in our product, or bad workmanship
applied to our products. In the unlikely event of our goods proving
defective (Manufacturer’s defect only) which need replacement,
our liability shall not exceed the repacement of faulty goods.
N.B. Claims are unacceptable after work has commenced and any alterations
have been carried out.
STORAGE:
Doors should be kept dry and stored horizontally
on a flat surface or three bearers or as in the case of Merchants
in special purpose made racking. Always ensure that there is adequate
ventilation and that the doors are not subjected to excessive build-up
of heat, as this would lead to an imbalance of moisture content
in the kiln-dried timber components of the door.
TIMBER SPECIFICATIONS:
*Doors are
sold as individual items. Please enquire if doors are required as
pairs, an additional charge for labour time involved for the matching
of same, will be applicable if it is possible to accommodate the
request.
Remember that wood has many variations in grain pattern and colour
variance, these cannot be accepted as a reason for exchange or rejection.
All our doors are manufacured from timber which is from natural
but sustainable material and is vulnerable if not properly protected
from changes in temperature and humidity. If exposed to such extremes
without suitable treatment, natural movement or distortion such
as swelling, warping or splitting can and will occur.We take great
care in supplying quality doors, but once the door leaves our premises,
we obviously have no control over the conditions to which they are
exposed and therefore no liability will be acepted, where any problems
arise from moisture ingress.
EXTERNAL
DOOR CARE:
To validate your warranty and preserve the appearance of all external
doors and to guarantee long and trouble-free service, it is most
important that the recommended treatment is used on all our External
Doors, which is:
2
coats of ‘Sikkens HLS’ base coat and at least 3 coats
of ‘Sikkens Filter 7’ top coat.
It
is of paramount importance that all external doors are completely
sealed from moisture ingress before exposure to the elements, remember
there is moisture in the air, and as soon as you unwrap your door
it is exposed, whether it be inside your garage or home.
Remember
if a door is fitted before any treatment or protection, it will
be ruined within a few hours when exposed to the elements.
All
timber doors must be finished in accordance with BRITISH STANDARD
CODE OF PRACTICE.BSS 8000 PART 5 1990
Each finishing coat must be applied to all four edges,
to both faces, inside all cut outs for locks, letter plates and
hinges, inside all glazing rebates and around beading. Pay careful
attention to all exposed end grain including tops and bottom stiles
and the fielding of raised and fielded panels. Three finishing applications
should be made strictly in accordance with manufacturers instructions.
* WATER
BASED PRODUCTS OR CLEAR VARNISHING
are not suitable for Exterior doors, they must have some colour
pigment to protect them from UVB/UVA rays
* IF
PAINTING YOUR DOOR: please use Aluminium
primer for Hardwood, which will seal the natural resin in hardwood
that can spoil your finished paintwork.
EXTERNAL
DOOR FITTING ADVICE:
A) Reduce doors to fit equally from both sides,
but not excessively, e.g. maximum of 6mm from each side.
B) Seal the door with two coats of treatment before your first fix,
then remove the hinges, take off all ironmongery and coat every
surface liberally with your top coats, including all the cut outs
before refitting.
The number of coats advised by the manufacturer is usually a minimum,
it is therfore wise to exceed this if possible.
C) Fully seal glass rebates and backs of glazing beads prior to
glazing on models supplied without glass.
D) Never fit mortice locks etc. at rail joints as this may seriosly
weaken them, use a minimum of three 4” hinges.
E) Always fit with suitable weatherboard regardless of frame cill
type fitted, to prevent droplets of moisture hanging from the bottom
of the door
F) It is also adviseable due the English climate and for further
protection from same, to apply a bead of clear silicone to the glass
apertures, before your final coat of ‘Sikkens Filter 7’
G) To test the final finish you have put on the door, spray with
water, and if finished with 'Sikkens' products correctly as above,
water droplets appear and just run off the door.
H) It is also important to protect your door from direct sunlight
and rain by means of a porch, canopy or similar construction.
INTERNAL DOOR CARE:
All Timber Internal doors still require protection from the atmoshere
e.g. Central heating/ Kitchen and Bathroom Humidity.Please read
the instructions that are supplied with each door inside the wrapper,
if by any chance there are no instructions please telephone Sales
Office.Interior doors require at least 2 coats of interior finish
treatment (unless already pre-finished by manufacturer).
* If painting your door, please
use Aluminium primer for Hardwood , which will seal the natural
resin in hardwood that can spoil your finished paintwork.
IMPORTANT
INFORMATION :
Please
use Recommended stain treatment to validate your guarantee period
A timber door must not be exposed to extremes of temperature or
humidity prior to protection with reccommended treatment.
Doors
must not be hung or stored in damp or freshly plastered rooms, all
new plaster needs at least six weeks drying out period.
All
doors need finishing and should be sealed or primed prior to hanging.
Treatment
and care of our Quality doors are available in the door packaging,
on request and
on our website
RETURNS
& ADDITIONAL INFORMATION:
CANCELLATION
OR ALTERATION OF ORDER:
Items orderd and confirmed by Deposit on Order are non returnable
and non-refunable. We will use our best endeavours to effect alterations
required subsequent to placing order, but reserve the right to invoice
for full payment of the original specification. Any deposit paid
with order is only refundable at our discretion
NON FAULTY ITEMS:
We reserve the right to charge you for collection on non faulty
items as per the carrier charges, and also charge a
re-stocking charge of 20%
Any item that is unwrapped or has been damaged or not stored correctly
will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our
warehouse manager and deemed in perfect condition
FAULTY ITEMS:
In the unlikely event of you receicing faulty goods, please keep
all packaging for inspection, and if possible photograph the fault
and email sales@doorsofdistinction.co.uk, with the details and your
Invoice number.
By fitting or finishing your door or making alterations
in any way, we shall deem you to have accepted the goods supplied.We
shall not be held responsible for any incidental work or expense
arising out of or because of any defect in our product, or bad workmanship
applied to our products. In the unlikely event of our goods proving
defective (Manufacturer’s defect only) which need replacement,
our liability shall not exceed the repacement of faulty goods.
REPEAT ORDERS:
It is a good idea to purchase all the doors you need at the time,
as we cannot guarantee a perfect match if extra doors are ordered
at a later date. This being due in the main that most items are
imported and therefore
are purchased from various sources from around the world.
AS
WITH ALL BUILDING WORKS, PLEASE ADHER TO BRITISH STANDARD SPECIFICATION
NO.8000 PART 5 1990 WHEN STORING, HANDLING AND FITTING OUR DOORS.
Doors
of Distinction - 63 Cobham Rd - Ferndown Industrial Estate - Ferndown
- Dorset - BH21 7QF
Tel:
- 01202 872211 |
